Broker Role in Preventing and Resolving Disputes with Third Party...
Q. What should be the role, if any, of the broker in preventing/resolving disputes? More pointedly, what are the reasons behind why a broker may fail to serve this function? Brokers often have the...
View ArticleHow Would You Attempt to Resolve a Problem with a TPA or Insurance Company
Q. Assume you are asked to mediate in a situation where the employer expresses serious frustration with claims handling, and where the tensions are very high, possibly leading to non-renewal. How...
View ArticleAnatomy of an Employer Dispute with Their Third-Party Administrator
Success Story: A large transportation company thought their claims were not handled aggressively enough and poorly performing adjusters were driving workers up comp costs. The dissatisfaction had...
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